Shipping Information
Shipping Methods & Delivery Timeframes
We offer various shipping options to meet your needs. All orders are processed within 1-2 business days after payment verification.
Standard Shipping
- Delivery within 3-5 business days
- Free on orders over $150
- $7.95 flat rate for orders under $150
- Order tracking included
- Signature required upon delivery
Express Shipping
- Delivery within 2-3 business days
- $15.95 flat rate
- Order processing priority
- Real-time tracking updates
- Signature required
Overnight Shipping
- Next business day delivery
- $25.95 flat rate
- Orders must be placed before 12 PM PST
- Available Monday-Friday
- Signature required
International Shipping
- Delivery within 7-15 business days
- Rates vary by destination
- Customs duties and taxes additional
- Tracking included
- Insurance included
Shipping Destinations
We currently ship to all 50 US states and over 60 countries worldwide. Some remote areas may require additional delivery time.
Shipping Restrictions
Certain items require special handling:
- Heavy items over 50 lbs: additional charges apply
- Oversized items: special shipping arrangements
- Hazardous materials: not available for air shipping
- Alcohol-based products: shipping restrictions apply
Order Processing
Processing Time
- Orders placed before 12 PM PST Monday-Friday are processed the same day
- Weekend orders are processed on the next business day
- Holiday delays announced in advance
Order Verification
For security purposes, orders may require verification which could delay processing. We will contact you if verification is needed.
Delivery Information
Tracking Your Order
Once your order ships, you’ll receive a tracking number via email. You can monitor your package’s progress using our order tracking system.
Delivery Issues
- Failed deliveries: Packages will be held at local carrier facility for 5 business days
- Address corrections: $10 fee for address changes after shipment
- Lost packages: Contact us after 10 business days without update
International Shipping Details
Customs and Import Duties
International customers are responsible for:
- Customs duties
- Import taxes
- Brokerage fees
- Other clearance charges
International Processing
- Additional 1-2 days for customs documentation
- Accurate product descriptions provided
- Commercial invoice included
- HS codes provided
Special Shipping Services
White Glove Delivery
- Available for large items
- In-home delivery and setup
- Additional $99 fee
- Scheduling required
Gift Services
- Gift messaging available
- Special packaging option
- No price information included
- $9.95 additional fee
Shipping to PO Boxes
We can ship to PO boxes via USPS. Delivery times may be longer for PO box addresses. Signature confirmation not available for PO box deliveries.
Holiday Shipping
During peak seasons:
- Allow extra processing time
- Expedited shipping recommended
- Check holiday cutoff dates
- Real-time delay notifications
Shipping Insurance
All orders include basic shipping insurance. Additional insurance is available for high-value items over $500.
Environmental Commitment
- Carbon-neutral shipping options
- Recyclable packaging materials
- Efficient route planning
- Sustainable packaging partners
Contact Information
For shipping questions:
- Email: [email protected]
- Phone: Available on contact page
- Hours: Mon-Fri 6 AM – 5 PM PST
Shipping Updates
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Last Updated: September 2023