Returns Portal
Return Policy Overview
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most items within 30 days of delivery for a refund or exchange. All returned items must be in new, unused condition with original tags and packaging intact.
Return Eligibility
Qualifying Items
- Regular-priced apparel and accessories
- Items purchased within the last 30 days
- Products with original tags attached
- Unused and in original condition
Non-Returnable Items
- Final sale items (clearly marked)
- Worn or washed products
- Items without original tags
- Personalized/customized products
- Swimwear (for hygiene reasons)
Return Process
Step 1: Initiate Return
- Log into your customer account
- Navigate to “Order History”
- Select items for return
- Choose return reason from dropdown menu
- Receive return authorization number
Step 2: Package Preparation
- Include all original items and accessories
- Repackage securely in original packaging
- Enclose completed return form
- Attach return label to package exterior
Step 3: Shipping
- Use provided prepaid return label
- Drop off at any authorized shipping location
- Retain tracking number for reference
- Obtain drop-off receipt
Return Options
Standard Return
- Free return shipping for US customers
- 5-7 business day processing time
- Refund to original payment method
Store Credit Return
- Instant store credit issuance
- 10% bonus credit on return amount
- No expiration date
- Can be used online
Exchange Process
- Select “Exchange” as return type
- Choose replacement size/color
- No additional shipping charges
- Priority processing
Refund Information
Refund Timeline
- Processing: 3-5 business days after receipt
- Credit card refunds: 5-10 business days
- PayPal refunds: 3-5 business days
- Store credit: Immediate
Refund Amount
- Full item price refunded
- Original shipping costs non-refundable
- Return shipping free for qualifying returns
International Returns
Additional Requirements
- Return within 45 days of delivery
- Customer pays return shipping
- Customs documentation required
- Refund minus original shipping costs
Special Circumstances
Damaged/Defective Items
- Contact within 48 hours of delivery
- Photos of damage required
- Free return shipping
- Immediate replacement
Wrong Item Received
- Report within 7 days
- Free return shipping
- Correct item expedited
- $15 store credit apology
Return Status Tracking
Check Return Status
- Log into customer account
- View “Return Status” page
- Real-time updates
- Email notifications at each stage
Holiday Return Policy
Extended Holiday Returns
- Purchases made November 1 – December 24
- Eligible for returns until January 31
- Standard return conditions apply
Sustainability Commitment
Eco-Friendly Returns
- Carbon-neutral return shipping
- Recyclable packaging materials
- Donation of gently used returns
- Sustainable disposal practices
Return Tips
Before Returning
- Inspect items immediately upon arrival
- Keep original packaging
- Save receipt until satisfied
- Try on clean, dry surfaces
Packaging Instructions
- Use original packaging when possible
- Include all tags and labels
- Securely seal package
- Attach return label clearly
Contact Support
Return Assistance
- Email: [email protected]
- Phone: Available on contact page
- Live chat: Business hours
- Response time: Under 2 hours
FAQ
How long do returns take?
Total process typically takes 10-14 days from drop-off to refund.
Can I return sale items?
Sale items can be returned within 30 days, except final sale merchandise.
What if I lost my receipt?
We can look up orders using email address or order number.
Need Help?
Contact our returns specialists for any questions about the return process.
Last updated: September 2023