Frequently Asked Questions
Orders & Shipping
How long does shipping take?
We offer several shipping options to meet your needs:
- Standard Shipping: 3-5 business days ($7.95 or free over $150)
- Express Shipping: 2-3 business days ($15.95)
- Overnight Shipping: Next business day ($25.95)
- International Shipping: 7-15 business days (rates vary)
Do you ship internationally?
Yes! We ship to over 60 countries worldwide. Shipping costs are calculated at checkout based on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking number via email. You can monitor your package’s progress directly from our website.
Returns & Exchanges
What’s your return policy?
We offer a 30-day return policy for unworn items with original tags attached. Return shipping is free for US customers.
How do I make a return?
- Log into your account
- Go to Order History
- Select items for return
- Print prepaid shipping label
- Drop off at any UPS location
Products & Sizing
How do I choose the right size?
We provide detailed size charts for each product category. Measure yourself and compare with our measurements for the best fit.
Do your clothes run true to size?
Most items run true to size. Specific fit information is available in each product description. When in doubt, contact us for personalized advice.
Materials & Sustainability
What materials are your products made from?
We use sustainable materials including organic cotton, recycled polyester, hemp, and responsibly sourced wool. All materials are clearly listed in product descriptions.
Are your products ethically made?
Yes! We work exclusively with certified factories that ensure fair wages and safe working conditions. We’re proud of our transparent supply chain.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely through encrypted systems.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption and never store your payment information on our servers.
Care Instructions
How should I care for my garments?
- Machine wash cold with similar colors
- Use mild, eco-friendly detergent
- Tumble dry low or air dry
- Iron on low heat if needed
Will the colors fade?
Our colors are designed to last. Follow care instructions carefully and avoid direct sunlight when drying to maintain color vibrancy.
Account Management
How do I create an account?
Click “Create Account” in the top navigation. You’ll need to provide your email address and create a password.
I forgot my password. What should I do?
Click “Forgot Password” on the login page. We’ll send you a link to reset your password via email.
Sustainability & Ethics
What is your sustainability policy?
We’re committed to sustainable practices including:
- Using eco-friendly materials
- Ethical manufacturing processes
- Sustainable packaging
- Carbon-neutral shipping options
Do you have a recycling program?
Yes! We offer a garment recycling program. Send us your old clothes (any brand) and receive 15% off your next order.
Customer Service
How can I contact customer service?
Use our contact form, email us directly, or call our toll-free number during business hours. We typically respond within 2 hours.
What are your customer service hours?
Monday-Friday: 9 AM – 6 PM PST
Saturday: 10 AM – 4 PM PST
Sunday: Closed
Warranty & Repairs
What is your warranty policy?
All products come with a 1-year warranty against manufacturing defects. This covers issues with materials and workmanship.
Do you offer repair services?
Yes, we provide repair services for our products. Contact our customer service team for assessment and pricing.
International Customers
What about customs and import duties?
International customers are responsible for any customs fees, taxes, or import duties. These are not included in our prices.
Will I be charged in local currency?
Prices are shown in US dollars. Your bank will convert charges to your local currency.
Corporate & Wholesale
Do you offer corporate discounts?
Yes, we have special programs for corporate gifts and volume purchases. Contact our corporate sales team.
Gift Services
Do you offer gift wrapping?
Yes! We provide complimentary gift wrapping with personalized message options.
Can I include a gift receipt?
Absolutely. Select the gift receipt option during checkout, and we’ll include it with your order.
Last Updated: September 2023